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Office Manager / CSR Montclair

Office Manager / CSR

Full Time • Montclair
Responsive recruiter
Benefits:
  • Bonus based on performance
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
Office Manager – Ace Handyman Services Montclair

Ace Handyman Services Montclair is looking for a highly organized and customer-focused Office Manager to help run the daily operations of our growing home repair and improvement business.

This position is the hub of the company, coordinating customers, technicians, scheduling, and office operations. If you have ServiceTitan experience, strong customer service skills, and enjoy keeping things running smoothly, this could be a great fit.

Responsibilities

  • Answer customer calls and deliver an outstanding customer experience

  • Schedule and coordinate service appointments using ServiceTitan

  • Maintain clear communication between customers and field craftsmen

  • Ensure high levels of customer satisfaction and service quality

  • Process payroll and related administrative tasks

  • Assist with social media posts and customer engagement

  • Support daily office operations and maintain organized records

Requirements

  • Experience using ServiceTitan (required)

  • Strong phone and customer service skills

  • Excellent organizational and multitasking abilities

  • Experience handling payroll or administrative office duties

  • Comfortable assisting with social media and online communication

  • Professional, reliable, and detail-oriented

What We Offer

  • Full benefits package

    • Medical

    • Dental

    • Vision

  • Paid time off and vacation

  • Competitive salary based on experience

  • A stable and growing company backed by the Ace Hardware brand

Location

Montclair, NJ

If you take pride in staying organized, helping customers, and supporting a team that delivers quality work every day, we’d love to hear from you.
Compensation: $50,000.00 - $65,000.00 per year




Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.

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What Makes Ace Handyman Services Unique?

Ace Handyman Services Craftsmen are empowered and given much more flexibility than others in our industry. For example, they are in charge of their own job sites, and given the freedom to interact directly with Homeowners and Property Managers to suggest work that will improve safety, preserve their largest investment, and truly help them to love their homes and commercial buildings.

Ace Handyman Services’ work itself is often indoors in temperature-controlled environments, and is primarily of lighter-duty than new construction projects.  There are Franchise Owners and Office Managers to assist with the day-to-day operations and administrative side of the business allowing our Craftsmen to focus on the tasks at-hand and provide our customers with professional services that delight our customers.  Our Franchise Owners are successful, business-savvy individuals, who are ethical and treat their Staff like Family. The safety and well-being of TEAM members is a top priority. Many of our Craftsmen are former business owners themselves and after working for an Ace Handyman Services local office, even for a short time, they have no desire to be out on their own or operating their small businesses any longer.   

 

Craftsmen are Empowered and Given Flexibility
Staff Members Are Treated Like Family
Work is Often Indoors, in Temperature-Controlled Environments
Office Managers & Franchise Owners Take Care of Admin Tasks